What should I do if I can’t set up Google Pay?

If you're having issues adding your business debit card to Google Pay, try these steps first: 

• Check your phone is running Android 7.0 or later 

• Make sure your card is active and hasn’t  expired 

• Confirm your device has a screen lock (e.g., PIN, fingerprint, or face recognition) 

• Make sure your Google account is active and you’re signed into it 

• Keep in mind that your Allica bank card can be added to a maximum of three separate devices at a time.  

If you’ve tried these steps and you’re still having trouble, please reach out to our customer services team.

You can email our customer services team at customer.services@allica.bank, or call us on 0330 094 3333.