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Online banking
Login & security
- I'm having trouble logging into online banking. What should I do?
- I’ve forgotten my password or username. What should I do?
- What is a one-time passcode?
- I haven't received a one-time passcode for Online Banking login. What should I do?
- How do I log in to online banking using the mobile app?
- How do I set my mobile app passcode?
- I've forgotten my mobile app passcode. What should I do?
Mobile banking
User management
- What are online banking user permissions?
- What is a Super User?
- What is a Custom Role?
- What is user management?
- Who can use the new user management feature?
- How do I add a new user?
- Can I change or remove a user?
- What happens after I add a new user?
- What kind of checks are you doing?
- How will I know when the user is set up?
Update my details
Help & support
Secure messaging
- What is secure messaging?
- Is secure messaging safe?
- How do I send a message?
- Can I send documents or attachments?
- Is secure messaging available on both desktop and mobile?
- When will I get a reply?
- Can I see the history of our conversation?
- Who can use secure messaging?
- Will I get notified when you reply?
- Do I still need to call or email?
Logging in on a second device
- Can I log in to the Allica app on more than one device?
- How does it work?
- What happens when I try to log in on a new device?
- What if I don’t have access to my original device anymore?
- What if I ignore the push notification?
- Is it safe to use this feature?
- How many devices can I add?
- Will I get notified if someone else tries to log in to my account?
