Back to home

Business Rewards Account

Business Rewards Account

About Allica Bank’s Business Rewards Account

What is a Business Rewards Account?

Who can get an Allica Bank Business Rewards Account?

Are there any limits on payments?

What are the terms & conditions?

What fees do you charge for using the Business Rewards Account?

See more

Opening an account

How can I open an account?

Is Allica Bank part of the Current Account Switching Service (CASS)?

Will you do a credit check when opening my account?

How long does it take to open an account?

Your bank cards

I don’t need my virtual card – can I cancel it?

What are my card details?

My card has been damaged, how do I get a new card?

My card isn’t working – what should I do?

How do I activate my new bank card?

Where do I find my bank card PIN?

My card is lost or stolen. What should I do?

How can I order a physical card?

Can I add my Allica Bank cards to my Apple Wallet or Google Pay?

Can I use my virtual card after I receive my physical card?

What is a virtual card?

I don’t have my physical bank card yet. Can I still make card payments?

See more

Managing your account

Someone paying me says their bank doesn’t recognise Allica Bank. Should I be worried?

How do I top up my account?

Do you charge any fees for payments made abroad?

How do I pay someone new?

How can I set up a standing order or recurring payment?

How can I set up a Direct Debit?

How can I see my account statements?

What are my account details?

What should I do if I don’t recognise a payment coming from my account?

How do I view, amend, or cancel Direct Debits and standing orders?

A payment has not been processed as planned. What should I do?

How do I add another cardholder to the account?

What are pending transactions?

How do I dispute a transaction?

Is there a minimum or maximum balance I can put in my account?

What are payment approvals?

How do I set up payment approvals?

Can I approve my own payments?

How can I choose what size payment needs approval?

See more

Cashback

When is my cashback paid?

How can I track how much cashback I have earned?

Will cashback show on my statement?

Are there any fees for cash withdrawals?

Is there a fee for cashback?

What types of payment don’t qualify for cashback?

How can I earn cashback?

See more

Savings Pot

Do I need an Allica Bank Business Rewards Account to open a Savings Pot?

How long does it take to withdraw money from my Business Rewards Account?

Is there a maximum amount I can put in?

Can I withdraw money from my Savings Pot at any time?

How do I withdraw money from my Savings Pot?

How many Savings Pots can I have?

How do I open a Savings Pot?

See more

Opening multiple Business Rewards Accounts

How do I open an additional Business Rewards Account?

How do I find the details of my additional Business Rewards Account?

Do the same eligibility rules apply for additional Business Rewards Accounts?

If I have multiple Business Rewards Accounts, how will I know which account is which?

Are my savings covered under the Financial Services Compensation Scheme (FSCS)?

Are there any fees for opening multiple Business Rewards Accounts?

Do I earn cashback on additional Business Rewards Accounts?

Will having additional accounts mean additional Savings Pots too?

How long will it take to open an additional Business Rewards Account?

See more

International payments with Wise

How do I make an international payment with Allica Bank?

How do I set up international payments in my Allica Bank account?

If I’ve created a Wise account to make payments from my Allica account, can I login and use Wise services?

I am getting an error message when creating a Wise account. What is wrong?

I am getting an error message when linking my existing Wise account. What is wrong? 

My Wise account has been disconnected. What's happened? 

I have seen a warning that my international payment is using the ‘Swift network’. What does this mean? 

How do I cancel my international payment? 

What if there might have been a fraudulent Wise transaction on my account?  

In what currencies can I make international payments in?

What to do if my international payment is not completed?

See more

Xero accounting software

How do I sync my Allica Bank Business Rewards Account or Savings Pot with Xero?

How do I disconnect my Allica Bank Business Rewards Account from Xero?

Sage Accounting Software

How do I sync my Allica Bank Business Rewards Account or Savings Pot with Sage?

Which Sage products are supported?

How do I disconnect my Allica Bank Business Rewards Account from Sage?

Digital identity checks with Mitek

What happens if my Mitek verification is unsuccessful?

Is Mitek safe?

What is Mitek?

Can I use Mitek if I don’t have a smartphone?

What if I can’t access my camera for the liveness check?

Why is my document image being rejected?

See more

Savings Pot Boosts

What are Savings Pot boosts?

Who is eligible for the Savings Pot boosts?

When were Savings Pot boosts launched?

How long do Savings Pot boosts last?

Can I unlock multiple boosts at the same time?

Do I need a Savings Pot to unlock a boost?

How do I qualify for the Switching Boost?

How will I know if I've qualified for a boost?

If I unlock a Savings Pot boost, when will I start to earn my boosted rate?

Do I need to opt-in for Savings Pot boosts?

What is the Switching Boost?

Is there a minimum balance needed in my Savings Pot to get a boost?

I already switched through CASS. Do I get a boosted rate?

What is the Bank Transfer Boost?

How does the Bank Transfer Boost work?

What types of bank transfer count towards unlocking the Bank Transfer Boost?

How long do I have to unlock the Bank Transfer Boost?

Do card payments count towards unlocking the boost?

How many times can I unlock the Bank Transfer Boost?

How can I check if I have completed 15 eligible bank transfers before the calendar month is over?

See more

Minimum balance

What is Allica’s minimum average balance?

Why does Allica have a minimum average balance?

How do you work out my average balance?

What happens if I fall below the minimum average balance?

I’ve just opened an account. How soon do I need to reach the minimum average balance?

See more