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Business Rewards Account

Business Rewards Account

About Allica Bank’s Business Rewards Account

What is a Business Rewards Account?

Who can get an Allica Bank Business Rewards Account?

Are there any limits on payments?

What are the terms & conditions?

What fees do you charge for using the Business Rewards Account?

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Opening an account

How can I open an account?

Is Allica Bank part of the Current Account Switching Service (CASS)?

Will you do a credit check when opening my account?

How long does it take to open an account?

Your bank cards

I don’t need my virtual card – can I cancel it?

What are my card details?

My card has been damaged, how do I get a new card?

My card isn’t working – what should I do?

How do I activate my new bank card?

Where do I find my bank card PIN?

My card is lost or stolen. What should I do?

How can I order a physical card?

Can I add my Allica Bank cards to my Apple Wallet or Google Pay?

Can I use my virtual card after I receive my physical card?

What is a virtual card?

I don’t have my physical bank card yet. Can I still make card payments?

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Managing your account

How do I top up my account?

Do you charge any fees for payments made abroad?

How do I pay someone new?

How can I set up a standing order or recurring payment?

How can I set up a Direct Debit?

How can I see my account statements?

What are my account details?

What should I do if I don’t recognise a payment coming from my account?

How do I view, amend, or cancel Direct Debits and standing orders?

A payment has not been processed as planned. What should I do?

Someone paying me says their bank doesn’t recognise Allica Bank. Should I be worried?

How do I add another cardholder to the account?

What are pending transactions?

How do I dispute a transaction?

Is there a minimum or maximum balance I can put in my account?

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Cashback

When is my cashback paid?

How can I track how much cashback I have earned?

Will cashback show on my statement?

Are there any fees for cash withdrawals?

Is there a fee for cashback?

What types of payment don’t qualify for cashback?

How can I earn cashback?

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Savings Pot

Is there a maximum amount I can put in?

Do I need an Allica Bank current account to open a Savings Pot?

Can I withdraw money from my Savings Pot at any time?

How do I withdraw money from my Savings Pot?

How long does it take to withdraw money from my current account?

How many Savings Pots can I have?

How do I open a Savings Pot?

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International payments with Wise

How do I make an international payment with Allica Bank?

How do I set up international payments in my Allica Bank account?

If I’ve created a Wise account to make payments from my Allica account, can I login and use Wise services?

I am getting an error message when creating a Wise account. What is wrong?

I am getting an error message when linking my existing Wise account. What is wrong? 

My Wise account has been disconnected. What's happened? 

I have seen a warning that my international payment is using the ‘Swift network’. What does this mean? 

How do I cancel my international payment? 

What if there might have been a fraudulent Wise transaction on my account?  

In what currencies can I make international payments in?

What to do if my international payment is not completed?

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Switch and Refer Rewards Programme

How will I know my rate was boosted?

For how long will my Savings Pot be boosted?

Can I get over 1% AER* boost?

Xero accounting software

How do I sync my Allica Bank current account or Savings Pot with Xero?

How do I disconnect my Allica Bank current account from Xero?

Sage Accounting Software

How do I sync my Allica Bank current account or Savings Pot with Sage?

Which Sage products are supported?

How do I disconnect my Allica Bank current account from Sage?

Digital identity checks with Mitek

What happens if my Mitek verification is unsuccessful?

Is Mitek safe?

What is Mitek?

Can I use Mitek if I don’t have a smartphone?

What if I can’t access my camera for the liveness check?

Why is my document image being rejected?

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