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Business Rewards Account

Business Rewards Account

About Allica Bank’s Business Rewards Account

What is a Business Rewards Account?

Who can get an Allica Bank Business Rewards Account?

Are there any limits on payments?

What are the terms & conditions?

What fees do you charge for using the Business Rewards Account?

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Opening an account

How can I open an account?

Is Allica Bank part of the Current Account Switching Service (CASS)?

Will you do a credit check when opening my account?

How long does it take to open an account?

Your bank cards

Can I add my Allica Bank cards to my Apple Wallet or Google Pay?

My card is lost or stolen. What should I do?

My card isn’t working – what should I do?

How can I order a physical card?

I don’t need my virtual card – can I cancel it?

What are my card details?

My card has been damaged, how do I get a new card?

How do I activate my new bank card?

Where do I find my bank card PIN?

Can I use my virtual card after I receive my physical card?

What is a virtual card?

I don’t have my physical bank card yet. Can I still make card payments?

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Managing your account

A payment has not been processed as planned. What should I do?

How do I add another cardholder to the account?

Someone paying me says their bank doesn’t recognise Allica Bank. Should I be worried?

How do I view or cancel Direct Debits and standing orders?

How do I top up my account?

Do you charge any fees for payments made abroad?

How do I pay someone new?

How can I set up a standing order or recurring payment?

How can I set up a Direct Debit?

How can I see my account statements?

What are my account details?

What should I do if I don’t recognise a payment coming from my account?

What are pending transactions?

How do I dispute a transaction?

Is there a minimum or maximum balance I can put in my account?

What are payment approvals?

How do I set up payment approvals?

Can I approve my own payments?

How can I choose what size payment needs approval?

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Cashback

When is my cashback paid?

How can I track how much cashback I have earned?

Will cashback show on my statement?

Are there any fees for cash withdrawals?

Is there a fee for cashback?

What types of payment don’t qualify for cashback?

How can I earn cashback?

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Savings Pot

How long does it take to withdraw money from my Business Rewards Account?

Do I need an Allica Bank Business Rewards Account to open a Savings Pot?

Is there a maximum amount I can put in?

Can I withdraw money from my Savings Pot at any time?

How do I withdraw money from my Savings Pot?

How many Savings Pots can I have?

How do I open a Savings Pot?

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Opening multiple Business Rewards Accounts

How do I open an additional Business Rewards Account?

How do I find the details of my additional Business Rewards Account?

Do the same eligibility rules apply for additional Business Rewards Accounts?

If I have multiple Business Rewards Accounts, how will I know which account is which?

Are my savings covered under the Financial Services Compensation Scheme (FSCS)?

Are there any fees for opening multiple Business Rewards Accounts?

Do I earn cashback on additional Business Rewards Accounts?

Will having additional accounts mean additional Savings Pots too?

How long will it take to open an additional Business Rewards Account?

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International payments with Wise

How do I make an international payment with Allica Bank?

How do I set up international payments in my Allica Bank account?

If I’ve created a Wise account to make payments from my Allica account, can I login and use Wise services?

I am getting an error message when creating a Wise account. What is wrong?

I am getting an error message when linking my existing Wise account. What is wrong? 

My Wise account has been disconnected. What's happened? 

I have seen a warning that my international payment is using the ‘Swift network’. What does this mean? 

How do I cancel my international payment? 

What if there might have been a fraudulent transaction on my account?  

In what currencies can I make international payments in?

What to do if my international payment is not completed?

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Xero accounting software

How do I sync my Allica Bank Business Rewards Account or Savings Pot with Xero?

How do I disconnect my Allica Bank Business Rewards Account from Xero?

Sage Accounting Software

How do I sync my Allica Bank Business Rewards Account or Savings Pot with Sage?

Which Sage products are supported?

How do I disconnect my Allica Bank Business Rewards Account from Sage?

Digital identity checks with Mitek

What happens if my Mitek verification is unsuccessful?

Is Mitek safe?

What is Mitek?

Can I use Mitek if I don’t have a smartphone?

What if I can’t access my camera for the liveness check?

Why is my document image being rejected?

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Savings Pot Boosts

What are Savings Pot boosts?

Who is eligible for the Savings Pot boosts?

When were Savings Pot boosts launched?

How long do Savings Pot boosts last?

Can I unlock multiple boosts at the same time?

Do I need a Savings Pot to unlock a boost?

How do I qualify for the Switching Boost?

How will I know if I've qualified for a boost?

If I unlock a Savings Pot boost, when will I start to earn my boosted rate?

Do I need to opt-in for Savings Pot boosts?

What is the Switching Boost?

Is there a minimum balance needed in my Savings Pot to get a boost?

I already switched through CASS. Do I get a boosted rate?

What is the Bank Transfer Boost?

How does the Bank Transfer Boost work?

What types of bank transfer count towards unlocking the Bank Transfer Boost?

How long do I have to unlock the Bank Transfer Boost?

Do card payments count towards unlocking the boost?

How many times can I unlock the Bank Transfer Boost?

How can I check if I have completed 15 eligible bank transfers before the calendar month is over?

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Minimum balance

What is Allica’s minimum average balance?

Why does Allica have a minimum average balance?

How do you work out my average balance?

What happens if I fall below the minimum average balance?

I’ve just opened an account. How soon do I need to reach the minimum average balance?

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Open Banking - Account top up

How do I fund my Allica account?

What is Yapily Connect?

What is Open Banking?

Are there any payment limits?

What happens if there’s any issues with my transfers?

What data am I sharing with open banking?

My other bank account requires payment approval – will account top up still work?

How long will it take for my payment to arrive?

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QuickBooks integration

How do I link my Allica account to QuickBooks?

How often is my bank feed updated?

How do I disconnect my Allica Bank account from QuickBooks?

Can I link my Savings Pot?

Can I link my deposits account?

Can I make payments from QuickBooks using my Allica Bank account?

Do you integrate with other accounting platforms?

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Managing multiple cards for your business

Can I issue expense cards to my team members?

Who can I issue a card to?

How can I set up a new card for a team member?

How long will it take to issue a new card to a team member?

How many cards can I issue?

What controls can I set on each card?

Can I set spending limits on each card?

What is a card-only user?

How can I see all the cards linked to my account?

How much do additional cards cost?

Can all cardholders see my full business account?

Can cardholders make ATM withdrawals?

How can I see the transaction activity of each card?

Do all cards earn cashback?

Can team members manage cards too?

How can an expense cardholder get support?

How can an expense cardholder request a replacement card?

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Google Pay

What is Google Pay?

Which phones are compatible with Google Pay?

How do I add my Allica Bank card to Google Pay?

Is Google Pay secure for business transactions?

Where can I use Google Pay?

Is there a transaction limit when using Google Pay?

What should I do if I can’t set up Google Pay?

Will I earn cashback on purchases made with Google Pay?

What happens when my card is replaced?

How do I remove a card from Google Pay?

How do I make my Allica card the default card in Google Wallet?

Can I add an expense card to Google Pay?

What should I do if my phone is lost or stolen?

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Welcome Boost

What is the Welcome Boost?

How do I qualify for the Welcome Boost?

What if I already bank with Allica?

How long does the boost last?

Is the boost on top of other interest?

Do I need to keep the full £50,000 in the Savings Pot?

What if I open the account but don’t deposit in time?

How much interest could I earn in total?

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