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Business Rewards Account

Business Rewards Account

About Allica Bank’s Business Rewards Account

Who can get an Allica Bank Business Rewards Account?

What are the terms & conditions?

Are there any limits on payments?

What fees do you charge for using the Business Rewards Account?

What is a Business Rewards Account?

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Opening an account

Is Allica Bank part of the Current Account Switching Service (CASS)?

Will you do a credit check when opening my account?

How long does it take to open an account?

How can I open an account?

Your bank cards

How can I order a physical card?

Where do I find my bank card PIN?

How do I activate my new bank card?

My card isn’t working – what should I do?

Can I add my Allica Bank cards to my Apple Wallet or Google Pay?

My card has been damaged, how do I get a new card?

My card is lost or stolen – what should I do?

What are my card details?

I don’t need my virtual card – can I cancel it?

Can I use my virtual card after I receive my physical card?

What is a virtual card?

I don’t have my physical bank card yet. Can I still make card payments?

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Managing your account

Someone paying me says their bank doesn’t recognise Allica Bank. Should I be worried?

A payment has not been processed as planned. What should I do?

How do I add another cardholder to the account?

How do I view, amend, or cancel Direct Debits and standing orders?

I’m having trouble logging into my account, what do I do?

What should I do if I don’t recognise a payment coming from my account?

What are my account details?

What are pending transactions?

How can I see my account statements?

How do I dispute a transaction?

How can I set up a Direct Debit?

How can I set up a standing order or recurring payment?

How do I pay someone new?

Do you charge any fees for payments made abroad?

Is there a minimum or maximum balance I can put in my account?

How do I top up my account?

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The Allica Bank app

Where can I download the Allica Bank app?

I need to confirm my identity, but don’t have access to the Allica Bank app.

Why do I need the Allica Bank app?

Cashback

Are there any fees for cash withdrawals?

Is there a fee for cashback?

Will cashback show on my statement?

How can I track how much cashback I have earned?

When is my cashback paid?

What types of payment don’t qualify for cashback?

How can I earn cashback?

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Savings Pot

How long does it take to withdraw money from my current account?

How do I withdraw money from my savings pot?

Can I withdraw money from my Savings Pot at any time?

How many Savings Pots can I have?

Do I need an Allica Bank current account to open a savings pot?

Is there a maximum amount I can put in?

How do I open a Savings Pot?

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Digital identity checks with HooYu, Mitek

What is HooYu?

Is HooYu safe?

Can I use HooYu if I don’t have a smartphone?

Why is my document image being rejected?

What if I can’t access my camera for the liveness check?

What happens if my Hooyu verification is unsuccessful?

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