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Business Rewards Account

Business Rewards Account

About Allica Bank’s Business Rewards Account

Are there any limits on payments?

Who can get an Allica Bank Business Rewards Account?

What are the terms & conditions?

What fees do you charge for using the Business Rewards Account?

What is a Business Rewards Account?

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Opening an account

Is Allica Bank part of the Current Account Switching Service (CASS)?

Will you do a credit check when opening my account?

How long does it take to open an account?

How can I open an account?

Your bank cards

How can I order a physical card?

Where do I find my bank card PIN?

How do I activate my new bank card?

My card isn’t working – what should I do?

Can I add my Allica Bank cards to my Apple Wallet or Google Pay?

My card has been damaged, how do I get a new card?

My card is lost or stolen – what should I do?

What are my card details?

I don’t need my virtual card – can I cancel it?

Can I use my virtual card after I receive my physical card?

What is a virtual card?

I don’t have my physical bank card yet. Can I still make card payments?

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Managing your account

Someone paying me says their bank doesn’t recognise Allica Bank. Should I be worried?

A payment has not been processed as planned. What should I do?

How do I add another cardholder to the account?

How do I view, amend, or cancel Direct Debits and standing orders?

What should I do if I don’t recognise a payment coming from my account?

What are my account details?

What are pending transactions?

How can I see my account statements?

How do I dispute a transaction?

How can I set up a Direct Debit?

How can I set up a standing order or recurring payment?

How do I pay someone new?

Do you charge any fees for payments made abroad?

Is there a minimum or maximum balance I can put in my account?

How do I top up my account?

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Cashback

Are there any fees for cash withdrawals?

Is there a fee for cashback?

Will cashback show on my statement?

How can I track how much cashback I have earned?

When is my cashback paid?

What types of payment don’t qualify for cashback?

How can I earn cashback?

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Savings Pot

How long does it take to withdraw money from my current account?

How do I withdraw money from my savings pot?

Can I withdraw money from my Savings Pot at any time?

How many Savings Pots can I have?

Do I need an Allica Bank current account to open a savings pot?

Is there a maximum amount I can put in?

How do I open a Savings Pot?

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Digital identity checks with HooYu, Mitek

What is HooYu?

Is HooYu safe?

Can I use HooYu if I don’t have a smartphone?

Why is my document image being rejected?

What if I can’t access my camera for the liveness check?

What happens if my Hooyu verification is unsuccessful?

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International payments with Wise

How do I make an international payment with Allica Bank?

How do I set up international payments in my Allica Bank account?

Can I log into my new Wise account at The clever new way to send money abroad?

I am getting an error message when creating a Wise account. What is wrong?

I am getting an error message when linking my existing Wise account. What is wrong? 

My Wise account has been disconnected. What's happened? 

I have seen a warning that my international payment is using the ‘Swift network’. What does this mean? 

How do I cancel my international payment? 

What if there might have been a fraudulent Wise transaction on my account?  

In what currencies can I make international payments in?

What to do if my international payment is not completed?

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Switch and Refer Rewards Programme

Do I need to have a Savings Pot to qualify?

When does the Refer & Switch Rewards Programme close?

How does the Refer & Switch Rewards Programme work?

What is CASS?

How long does it take to switch my account using CASS?

Do I need to switch my account to Allica to get the rate boost?

How will I know my rate was boosted?

For how long will my Savings Pot be boosted?

Can I get over 1% AER* boost?

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