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Business Rewards Account

Business Rewards Account

About Allica Bank’s Business Rewards Account

What is a Business Rewards Account?

Who can get an Allica Bank Business Rewards Account?

Are there any limits on payments?

What are the terms & conditions?

What fees do you charge for using the Business Rewards Account?

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Opening an account

How can I open an account?

Is Allica Bank part of the Current Account Switching Service (CASS)?

Will you do a credit check when opening my account?

How long does it take to open an account?

Your bank cards

My card isn’t working – what should I do?

My card is lost or stolen. What should I do?

How can I order a physical card?

I don’t need my virtual card – can I cancel it?

What are my card details?

My card has been damaged, how do I get a new card?

How do I activate my new bank card?

Where do I find my bank card PIN?

Can I add my Allica Bank cards to my Apple Wallet or Google Pay?

Can I use my virtual card after I receive my physical card?

What is a virtual card?

I don’t have my physical bank card yet. Can I still make card payments?

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Managing your account

A payment has not been processed as planned. What should I do?

How do I add another cardholder to the account?

Someone paying me says their bank doesn’t recognise Allica Bank. Should I be worried?

How do I view or cancel Direct Debits and standing orders?

How do I top up my account?

Do you charge any fees for payments made abroad?

How do I pay someone new?

How can I set up a standing order or recurring payment?

How can I set up a Direct Debit?

How can I see my account statements?

What are my account details?

What should I do if I don’t recognise a payment coming from my account?

What are pending transactions?

How do I dispute a transaction?

Is there a minimum or maximum balance I can put in my account?

What are payment approvals?

How do I set up payment approvals?

Can I approve my own payments?

How can I choose what size payment needs approval?

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Cashback

When is my cashback paid?

How can I track how much cashback I have earned?

Will cashback show on my statement?

Are there any fees for cash withdrawals?

Is there a fee for cashback?

What types of payment don’t qualify for cashback?

How can I earn cashback?

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Savings Pot

How long does it take to withdraw money from my Business Rewards Account?

Do I need an Allica Bank Business Rewards Account to open a Savings Pot?

Is there a maximum amount I can put in?

Can I withdraw money from my Savings Pot at any time?

How do I withdraw money from my Savings Pot?

How many Savings Pots can I have?

How do I open a Savings Pot?

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Opening multiple Business Rewards Accounts

How do I open an additional Business Rewards Account?

How do I find the details of my additional Business Rewards Account?

Do the same eligibility rules apply for additional Business Rewards Accounts?

If I have multiple Business Rewards Accounts, how will I know which account is which?

Are my savings covered under the Financial Services Compensation Scheme (FSCS)?

Are there any fees for opening multiple Business Rewards Accounts?

Do I earn cashback on additional Business Rewards Accounts?

Will having additional accounts mean additional Savings Pots too?

How long will it take to open an additional Business Rewards Account?

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International payments with Wise

How do I make an international payment with Allica Bank?

How do I set up international payments in my Allica Bank account?

If I’ve created a Wise account to make payments from my Allica account, can I login and use Wise services?

I am getting an error message when creating a Wise account. What is wrong?

I am getting an error message when linking my existing Wise account. What is wrong? 

My Wise account has been disconnected. What's happened? 

I have seen a warning that my international payment is using the ‘Swift network’. What does this mean? 

How do I cancel my international payment? 

What if there might have been a fraudulent Wise transaction on my account?  

In what currencies can I make international payments in?

What to do if my international payment is not completed?

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Xero accounting software

How do I sync my Allica Bank Business Rewards Account or Savings Pot with Xero?

How do I disconnect my Allica Bank Business Rewards Account from Xero?

Sage Accounting Software

How do I sync my Allica Bank Business Rewards Account or Savings Pot with Sage?

Which Sage products are supported?

How do I disconnect my Allica Bank Business Rewards Account from Sage?

Digital identity checks with Mitek

What happens if my Mitek verification is unsuccessful?

Is Mitek safe?

What is Mitek?

Can I use Mitek if I don’t have a smartphone?

What if I can’t access my camera for the liveness check?

Why is my document image being rejected?

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Savings Pot Boosts

What are Savings Pot boosts?

Who is eligible for the Savings Pot boosts?

When were Savings Pot boosts launched?

How long do Savings Pot boosts last?

Can I unlock multiple boosts at the same time?

Do I need a Savings Pot to unlock a boost?

How do I qualify for the Switching Boost?

How will I know if I've qualified for a boost?

If I unlock a Savings Pot boost, when will I start to earn my boosted rate?

Do I need to opt-in for Savings Pot boosts?

What is the Switching Boost?

Is there a minimum balance needed in my Savings Pot to get a boost?

I already switched through CASS. Do I get a boosted rate?

What is the Bank Transfer Boost?

How does the Bank Transfer Boost work?

What types of bank transfer count towards unlocking the Bank Transfer Boost?

How long do I have to unlock the Bank Transfer Boost?

Do card payments count towards unlocking the boost?

How many times can I unlock the Bank Transfer Boost?

How can I check if I have completed 15 eligible bank transfers before the calendar month is over?

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Minimum balance

What is Allica’s minimum average balance?

Why does Allica have a minimum average balance?

How do you work out my average balance?

What happens if I fall below the minimum average balance?

I’ve just opened an account. How soon do I need to reach the minimum average balance?

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Open Banking - Account top up

How do I fund my Allica account?

What is Yapily Connect?

What is Open Banking?

Are there any payment limits?

What happens if there’s any issues with my transfers?

What data am I sharing with open banking?

My other bank account requires payment approval – will account top up still work?

How long will it take for my payment to arrive?

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QuickBooks integration

How do I link my Allica account to QuickBooks?

How often is my bank feed updated?

How do I disconnect my Allica Bank account from QuickBooks?

Can I link my Savings Pot?

Can I link my deposits account?

Can I make payments from QuickBooks using my Allica Bank account?

Do you integrate with other accounting platforms?

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