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Why is my document image being rejected?

This could be happening for a few different reasons. Try some of the following tips 

  • Make sure the document text and image are as clear as possible.  
  • Make sure all of the document and its text are in the frame. 
  • Make sure the image has no shadows or light on it, which can make it hard to read the text. 
  • Take the photo at an angle that makes the text easy to read.  
  • Turn off your camera flash.  
  • Make sure your document hasn’t expired. 
  • Make sure the document is not a copy, print out or screenshot, as opposed to the original document.

If you’re still having trouble, please contact your relationship manager.