- Business Rewards Account
- Digital identity checks with Mitek
Why is my document image being rejected?
This could be happening for a few different reasons. Try some of the following tips
- Make sure the document text and image are as clear as possible.
- Make sure all of the document and its text are in the frame.
- Make sure the image has no shadows or light on it, which can make it hard to read the text.
- Take the photo at an angle that makes the text easy to read.
- Turn off your camera flash.
- Make sure your document hasn’t expired.
- Make sure the document is not a copy, print out or screenshot, as opposed to the original document.
If you’re still having trouble, please contact your relationship manager.