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Online banking

Online banking

Login & Security

I'm having trouble logging into online banking. What should I do?

I’ve forgotten my password or username. What should I do?

What is a one-time passcode?

I haven't received a one-time passcode for Online Banking login. What should I do?

How do I log in to online banking using the mobile app?

How do I set my mobile app passcode?

I've forgotten my mobile app passcode. What should I do?

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User Permissions

What are online banking user permissions?

How do I add another user to my business?

How do I change a user's permissions?

How do I remove a user from my business?

What is a Super User?

What is a Custom Role?

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Mobile Banking

How do I set up biometrics?

How do I set up notifications?

I have a new device. Will I still be able to use the Allica Bank app?

Can I use the mobile app on multiple devices?

How do I manage my devices?

I need to confirm my identity, but don’t have access to the Allica Bank app.

Why do I need the Allica Bank app?

Where can I download the Allica Bank app?

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Update my details

How do I let you know my email address has changed?

How do I let you know my phone number has changed?

How do I let you know my address has changed?

Help & Support

How can I contact Allica?

How can I start a live chat?

How can I send you a message?

How can I contact my relationship manager?

User management

What is user management?

Who can use the new user management feature?

How do I add a new user?

What happens after I submit the request?

What kind of checks are you doing?

How will I know when the user is set up?

Can I change or remove a user later?

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