I’ve forgotten my password or username. What should I do?

If you have forgotten your password you can reset this by clicking ‘Trouble logging in’ on the login page.

If you are unsure of your username, upon clicking trouble logging in and then click "Trouble with your username" and a reminder will be sent to your registered email address.

If you continue to have trouble, then please contact our Customer Services team who will be happy to help.

For the ways to contact us please visit our How Can I Contact Allica page