I’ve forgotten my password or username. What should I do?

If you have forgotten your password or username, click the ‘Trouble logging in’ option on the login page and follow the instructions.

If you continue to have trouble, then please contact our Customer Services team who will be happy to help. You can either do so by email (customer.services@allica.bank) or give us a call on 0330 094 3333 - Monday to Friday (excl. Wednesday) from 9.00am to 5.00pm, and Wednesday 9.30am to 5.00pm.