I'm having trouble logging into online banking. What should I do?

If you’re having trouble logging in to online banking, there are a few things you can try.

If you’ve forgotten your log in details, take a look at this FAQ first. Otherwise:

• Make sure you’re using the right link. The easiest way is to click the ‘log in’ button in the top right corner of the Allica website.

• Check your browser is up to date. If not, try a different one. Our site works best on Google Chrome or Microsoft Edge.

• Clear your cookies and cache, then restart your browser. You could also try logging in using private or incognito mode.

• If you’ve recently changed your phone number and can’t log in to update it, get in touch with customer services.

• For help clearing your cookies and cache, choose your browser: Google Chrome, Microsoft Edge, Safari or Firefox.

If you’re still having issues, just get in touch with our customer services team and we’ll help you get back in.

To see all the ways to contact us, head to our ‘How can I contact Allica?’ page.