A payment has not been processed as planned. What should I do? 

Firstly, please check your payment schedule to ensure your payment date is correct and you have enough money in your account. To do this, open the app or log in to online banking, go to ‘Payments’ and then click on ‘Scheduled’.

If you suspect a technical issue, please contact our customer services team who will be happy to assist you. For the ways to contact us please visit our How Can I Contact Allica page: https://help.allica.bank/how-can-i-contact-allica.