A payment has not been processed as planned. What should I do? 

Firstly, check your payment schedule to ensure your payment date is correct and you have enough money in your account. To do this, open the app or log in to online banking, go to ‘Payments’ and then click on ‘Scheduled’. 

If you suspect a technical issue, get in touch with our customer service team on 0330 094 3333 or email them at customerservice@allica.bank – they’ll be able to help you.