My Wise account has been disconnected. What's happened? 

If you have already linked a Wise account to your Allica Bank account but it is asking you to do so again, it is possible the person who set up international payments in your Allica Bank account removed the connection to Allica Bank. This is something they can do via their Wise account.  

In this instance, the user in your business who originally set up the connection will need to re-link their Wise account to Allica. If your account was originally created through Allica, please see ‘Can I log into my new Wise account’ above. 

As per above, please note that changes to the original user who set up the Wise account will require a ‘Super User’ in your business to contact Customer Services on 0330 094 3333 and provide supporting information.