What happens when I try to log in on a new device?

To keep your account secure, you won’t be able to log in on a new device straight away.

If you try to log in on a new device, just get in touch and we’ll help you unpair your existing one safely. Once that’s done, you can log in and set up your new device.

We’ll guide you through everything to make sure it’s set up properly, including things like biometrics and notifications.