My circumstances have changed. Do I need to let you know?

Only if you feel your change in circumstances might affect any agreements you have with us. If it's something simple like letting us know about a change of address, most customers will be able to change their home or correspondence addresses from within the Personal Information Settings in online or mobile banking. If this is not available, please message us from within the Help section of online or mobile banking with the details of your new address. 

You can do that here

If your change in circumstances affects your finances, then feel free to contact us. By letting us know, we can work together to assess your current financial products and make any necessary adjustments. 


Customer vulnerability 

Recognising customer vulnerability is an important priority for us, especially when circumstances change. Vulnerability can arise from various situations such as illness, disability, age, or a significant life event. If you feel vulnerable and believe your situation has made you susceptible to financial difficulties, please contact us. Our team is trained to provide additional support and we will do our best to tailor our services to meet your specific needs. 

Who else can help 

You can also find useful information on 

Citizens Advice Bureau 

Housing advice from Shelter - Shelter England 

Email the Macmillan Support Line - Macmillan Cancer Support 

Contact the Learning Disability Helpline | Mencap 

Home - Mind 


Financial difficulty 

Experiencing financial difficulty can feel stressful and overwhelming, but you are not alone. If you are facing challenges like managing debt, sudden income changes, or keeping up with bills and payments, please contact us.  Depending on circumstances, we may offer a range of solutions that can help alleviate financial pressures, such as arranging payment holidays, restructuring debts, or providing access to financial advice services. We’ll try to work  with you to find the most effective way to manage your finances during tough times. 

Who else can help 

You can also find useful information on 

Citizens Advice Bureau 

Business debt advice | Free debt help | Business Debtline | Business Debtline  

How Your Debt Advice Session Works. StepChange 

Money guidance enquiry form | MoneyHelper 


Please contact our customer service team directly for further information or immediate assistance. We are committed to providing you with the support you need, whenever you need it. 

Any information provided is strictly confidential and will not be shared outside of Allica. We will always seek your permission before making any changes to how we manage your account.